Cookies Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our website and services, and complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's privacy laws.

2. Information We Collect

Personal Information

When you register for an account or use our lottery services, we collect the following personal information:

• Identity Information: Full name, date of birth, and government-issued identification (as required by law)
• Contact Information: Email address, phone number, and mailing address
• Financial Information: Payment method details, transaction history, and prize winnings
• Account Information: Username, password (encrypted), and account preferences
• Age Verification: Documentation confirming you are 18 years or older

Usage Information

We automatically collect certain information about your use of our services:

• Device information (type, operating system, browser)
• IP address and location data
• Pages visited and features used
• Time and date of visits
• Lottery numbers selected and tickets purchased

3. How We Use Your Information

We use your personal information for the following purposes:

1. Service Provision: To operate the Northern Lights Draw lottery service, process ticket purchases, and distribute prizes
2. Legal Compliance: To comply with Loto-Québec licensing requirements and applicable gambling regulations
3. Age Verification: To ensure all players are 18 years or older as required by law
4. Payment Processing: To process transactions and maintain financial records
5. Communications: To send you draw results, account updates, and promotional offers (with your consent)
6. Security: To protect against fraud, unauthorized access, and other security threats
7. Improvement: To analyze usage patterns and improve our services
8. Customer Support: To respond to your inquiries and resolve issues

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Regulatory Bodies

We share information with Loto-Québec and other regulatory authorities as required by our gaming license and applicable laws.

Service Providers

We work with trusted third-party service providers who assist us in operating our services:

• Payment processors for secure transactions
• Cloud hosting providers for data storage
• Customer support platforms
• Marketing and analytics services

Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our rights or the safety of others.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access your information
• Regular Audits: We conduct security assessments and vulnerability testing
• Password Protection: Your password is encrypted and never stored in plain text
• Monitoring: We actively monitor for suspicious activity and security breaches

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent for data processing where applicable
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained while your account is active
• Transaction Records: Financial records are retained for 7 years as required by law
• Closed Accounts: Some information may be retained after account closure for legal and regulatory compliance

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookies Policy.

9. Children's Privacy

Our services are strictly for individuals 18 years and older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

CanadaPickTracker
Email: [email protected]
Phone: 1-800-634-2789
Location: Québec, Canada